Privacy Policy

1. Overview

Apex Cloud Host LLP ("Apex", "we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our domain registration services, website, and related tools.

This policy is in compliance with India's Information Technology Act, 2000, the IT (Reasonable Security Practices) Rules, 2011, and aligns with GDPR principles for our international customers.

2. Information We Collect

Account Information: Name, email address, phone number, password (hashed), and profile details you provide when registering.

Domain Contact Details: Registrant name, address, phone, email — required by ICANN for domain registration (protected by our free WHOIS privacy service).

Payment Information: We collect payment data required to process transactions. Card details are processed by PCI-DSS certified payment gateways and are never stored on our servers.

Usage Data: Browser type, IP address, pages visited, time spent, referring URLs, device information — collected automatically for service improvement.

Communication Records: Support tickets, chat logs, and email correspondence with our team.

3. How We Use Your Data

We use your information to:

• Process domain registrations, renewals, and transfers
• Manage your account and provide customer support
• Send important service notifications (renewal reminders, policy updates)
• Process payments and prevent fraud
• Comply with ICANN WHOIS requirements
• Improve our services and user experience
• Send optional marketing communications (you may opt out at any time)
• Comply with legal obligations and enforce our policies

4. Data Sharing & Disclosure

We do not sell your personal information. We may share data with:

• WBeen Registry: Our domain registry partner receives domain contact details required for registration (protected via WHOIS privacy)
• Payment Processors: To process transactions securely
• ICANN & Registries: As required by domain registration agreements
• Law Enforcement: When required by valid legal process, court order, or to prevent imminent harm
• Service Providers: Hosting, analytics, and support vendors under strict data processing agreements

5. WHOIS Privacy Protection

Every domain registered with Apex Cloud Host LLP includes free WHOIS privacy protection. When enabled, your personal contact information (name, address, email, phone) is replaced in the public WHOIS database with our privacy service contact details.

We retain your actual registrant information securely and may disclose it only when required by: (a) valid legal process; (b) ICANN requirements; (c) investigation of abuse reported against your domain; or (d) your explicit written request.

6. Cookies & Tracking Technologies

We use cookies and similar technologies to:

• Essential cookies: Session management, security tokens, cart persistence (cannot be disabled)
• Analytics cookies: Understanding how visitors use our site (opt-out available)
• Preference cookies: Remembering your settings and preferences

You can control cookies through your browser settings. Disabling essential cookies may affect site functionality.

7. Data Security

We implement industry-standard security measures including:

• 256-bit SSL/TLS encryption for all data in transit
• AES-256 encryption for sensitive data at rest
• Regular security audits and penetration testing
• Two-factor authentication (2FA) available for all accounts
• PCI-DSS compliant payment processing
• Regular employee security training

In the event of a data breach affecting your personal information, we will notify you within 72 hours of discovery as required by applicable law.

8. Data Retention

We retain your data for as long as necessary to:

• Maintain your active account and domain registrations
• Comply with legal and regulatory obligations (typically 7 years for billing records)
• Resolve disputes and enforce agreements

Upon account deletion, we will delete or anonymize your personal data within 30 days, subject to legal retention requirements.

9. Your Privacy Rights

You have the right to:

• Access: Request a copy of all personal data we hold about you
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your account and associated data
• Portability: Receive your data in a structured, machine-readable format
• Objection: Opt out of marketing communications at any time
• Restriction: Request that we limit processing of your data

To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe a minor has provided us with personal information, please contact us immediately and we will delete such data promptly.

11. International Data Transfers

Your data may be processed in India and other countries where our service providers operate. We ensure that international transfers comply with applicable data protection laws through standard contractual clauses and data processing agreements.

12. Changes to this Policy

We may update this Privacy Policy periodically. We will notify you of material changes via email and by updating the "Last Updated" date. Continued use of our services after changes take effect constitutes acceptance of the updated policy.

13. Contact Us

For privacy-related inquiries:

• Data Privacy Officer: [email protected]
• Apex Cloud Host LLP, Mumbai, Maharashtra, India
• General inquiries: Contact Form